About the role
Our customers are platforms embedding payroll for their own users, which means when something goes wrong it is their reputation on the line first. You would own a portfolio of those relationships — through implementation, through their first year-end, and through the occasional bad day.
What you will do
- Own a portfolio of embedded payroll customers from launch onward
- Run implementations: tax registration, data migration, first payroll
- Be the escalation path when a filing is rejected or a run needs reversing
- Prepare customers for year-end well before January
- Bring recurring friction back to product with enough detail to act on
What we are looking for
- 3+ years in customer success or account management at a B2B software company
- Experience owning technical implementations, not just relationships
- Composure with an upset customer on a deadline
- Willingness to learn payroll compliance in real depth
Nice to have
- Payroll, PEO, or accounting background
- CPP or FPC certification
- Experience with API-first products and technical buyers
Compensation
$95,000 – $130,000 + variable. We publish ranges on every posting and do not negotiate off-band, so the number you see is the number we work from.